Train Superstar Service Advisors Who Sell With Confidence

Convert more calls, boost job value, and build customer trust with our proven training program — trusted by 1000+ auto repair shops.

Discover the secret of the best performing Auto Repair Shops in Australia.

This is an all-online Service Advisor Program that transforms your service advisors into unstoppable sales powerhouses.

⭐ 100% online access to the complete collection of Superstar Service Advisor insights and strategies

⭐ Lifetime access to all program modules and resources.

⭐ Expert-crafted content designed to deliver rapid, measurable results.

⭐ Re-usable program to train all your current and future service advisors.

⭐ Over 1000 happy Australian Auto Repair Shops and counting.

This is more than just a program—it’s your blueprint for lasting success. And the best part?

You can access the entire program for a one-off investment of $197 + GST.

Don’t wait—join the ranks of Australia’s best-performing shops today.

Here's what you get:

13 Training Modules Covering Every Essential Skills

Downloadable Playbooks and SOPs

Sales-Focused KPIs &

Performance Metrics

Real-Life Selling Scenarios &

Objection Handling Script

Learn EVERYTHING you need to know about creating a Superstar Service Advisor for your workshop:

Meeting KPIs

Understanding KPIs: An overview of key performance indicators relevant to service advisors, such as customer satisfaction scores, average repair order values, and service conversion rates.

Goal Setting: How to set realistic and attainable goals for individual and team performance.

Tracking and Measuring: Program on how to monitor personal and team KPIs, and understanding the metrics dashboard.

Time Management: Strategies for managing time effectively to meet daily, weekly, and monthly targets.

Reporting: How to create and interpret reports that track progress towards meeting KPIs

Operational Objectives

Daily Operations: Overview of daily responsibilities and how they tie into overall shop performance.

Quality Control: Ensuring service quality meets the standards set by the shop and industry benchmarks.

Workflow Management: Techniques for managing the flow of work in the service department to meet operational objectives.

Resource Allocation: Understanding how to effectively utilise manpower and equipment at the front desk.

Communication Protocols: Best practices for communication within the team and across departments to ensure operational efficiency.

Efficiency and Productivity

Process Optimisation: Identifying and implementing process improvements for greater efficiency

Leveraging Technology: Using software and tools to streamline operations and reduce manual errors.

Preventive Measures: Program on identifying potential bottlenecks and addressing them proactively.

Customer Retention and Growth

Customer Follow-Up: Strategies for effective follow-up to ensure customer loyalty and repeat business.

Feedback Utilisation: How to use customer feedback to drive service improvement and meet KPIs.

Referral Programs: Understanding and promoting customer referral programs to meet growth objectives.

Financial Acumen

Revenue Generation: Understanding the role of service advisors in driving revenue and profitability.

Cost Management: Identifying opportunities to reduce costs without compromising service quality.

Understanding Profit Margins: Program on the importance of profit margins on parts and services.

Conflict Resolution

Understanding the root causes of customer dissatisfaction.

Strategies for de-escalating tense situations.

Techniques for turning a negative situation into a positive experience.

Policies on when to escalate issues to management.

Customer Service Excellence

Role-playing different customer scenarios.

Strategies for effective customer communication.

Building rapport and trust with clients.

Managing customer expectations and service timelines.

Workshop on active listening and empathy.

Sales Techniques

Education on the features and benefits of services and products.

Program on identifying customer needs through effective questioning.

Techniques for presenting service recommendations without being pushy.

Upselling and cross-selling skills with a focus on customer value.

Handling objections and turning inquiries into sales.

Extra Bonuses included with your purchase!

Service Advisor Playbook

Equip your service advisors with proven strategies to boost customer satisfaction and sales.

Best Practice Position Description

Streamline your operations with consistent, high-quality processes and language tips.

Standard Operating Procedures

Define roles clearly to attract top talent and improve team performance.

A Superstar Service Advisor Can:

Close sales with confidence, increasing revenue and rapport.

Master pricing strategies that boost your margins without lifting a finger.

Build loyalty so strong that customers always come back.

Overcoming the Challenges Holding Your Auto Repair Shop Back

If you're staying awake at night, worried about the financial stability of your auto repair shop, or struggling with cash flow issues that keep you on edge, you're not alone—and you've found the right solution.

Do you feel overwhelmed trying to book in as many cars as possible without a clear strategy, only to realize it’s neither sustainable nor profitable? Or maybe you're juggling too many roles, leaving little time for what truly matters.

Perhaps you're unsure how much to charge, which hires to prioritize, or find yourself giving discounts just to secure a sale—fearing the alternative could cost you a customer.

We hear stories like yours every day from auto repair shop owners across the country, and we understand these challenges deeply. That’s why we’ve created the Online Superstar Service Advisor Program—an all-new program designed to equip your team with the skills and strategies to transform your business.

From mastering cash flow and pricing strategies to eliminating unnecessary discounts and streamlining hiring decisions, this Superstar Service Advisor Program delivers everything you need to strengthen your shop’s financial foundation and build a thriving, sustainable business.

Turn challenges into opportunities and equip your service advisors to lead your shop into a more profitable future—all from the comfort of your home or office.

This is your chance to supercharge your Auto Repair Shop in 3 steps.

Buy the SSA Online Program above.

Go through it and implement.

Review your progress and revisit as needed.

Teach your service advisors how to boost sales, enhance customer loyalty, and drive profitability in your auto repair shop

This program is perfect for workshop owners, service advisors looking to up skill, and new recruits to be service advisors. 

We'll dive deep into understanding the crucial role of service advisors, the key performance indicators (KPIs) that measure their performance, and how to excel in this pivotal position.

Our program is designed to empower your team members with the knowledge and skills they need to own their roles confidently.

What Our Clients Have to Say About Their Superstar Service Advisors

Integrating these aspects into the program for service advisors will not only enhance their ability to contribute to the shop’s success but also empower them with a sense of ownership and understanding of how their role impacts the broader business objectives.

Don't just take our word for it! Hear what others have to say about our program and how it turbocharged their teams.

Now, let's talk about why this is a no-brainer decision for you and your team. Investing in the program that directly impacts your business's success, enhances customer satisfaction, and boosts profitability is a win-win situation. Don't miss out on this opportunity to elevate your team and your business.

Sign up now to get full access to the Service Advisor Online Program. Don't wait, join 1000s of Australian Auto Repair Shops and empower your team for success!

Who Is Rachael Evans?

Rachael Evans is the founder of The Workshop Whisperer, Australia and New Zealand’s leading coaching business for auto repair shop owners.

Since 2014, she’s helped thousands of shop owners increase profits, streamline operations, and take control of their time.

Her expert coaching team specialises in:

Sales and marketing
Leadership and staffing
Customer service and culture
Profitability and cash flow

Rachael is a passionate because she’s lived it. Through this program, she’s helped thousands of auto repair shop owners reduce burnout, increase profitability, and build a business they love.