Your customers are watching every dollar.
Every conversation
needs to count.
They are stretching out services, putting off repairs and saying “we’ll leave the rest for now.” Superstar Service Advisor trains your service advisor to explain the work, prioritise it and get it approved, even when money is tight.
Smaller repair orders. Tighter cash flow.
Your technician finds the work. Then the customer hears a list of repairs and a total price, and it is easy to say “not today.” Finding the work is only half the job. The customer also needs to understand what you found, why it matters and what needs to happen first.
The $400 left for later
A technician finds it on the inspection. The customer hears a list and a total, says “we’ll leave the rest for now,” and nobody books it back in.
The $80 that never gets charged
Your advisor knocks it off because the customer hesitated. Nobody logs it. It happens again next week.
The hours that never reach the invoice
Time the technician spent, that the customer was never charged for. Every one of those is a discount you did not decide to give.
Service advising is a sales role. Most shops treat it like reception. Your advisor was handed a counter and a phone and told to get on with it.
Six things worth knowing first
The only online service advisor training program in Australia and New Zealand.
Rachael bought a struggling auto repair shop and built this to get out from behind her own counter.
Lifetime access. Put the next advisor through it, and the one after that.
Thirteen short modules. Most advisors finish inside a fortnight, in the quiet part of the day.
No new equipment, no software, no subscription. $197 + GST, one time.
Rachael takes the role, the numbers and the selling. Dean takes objections and conflict.
Three minutes on what is inside
Everything that is included
One payment, and your service advisor has the lot. Yours to use again for every advisor you ever hire.
Self paced, in two parts. What the job actually is, then how to do it. Rachael teaches the role, the numbers and the selling. Dean teaches objections and conflict.
Booking, greeting, inspection, close, farewell, chasing the work they declined, and a full SOP for the customer who only wants to talk about price.
Every duty the role actually carries, daily through to yearly. Put your business name on it and hand it to the advisor you have and the next one you hire.
The standard operating procedure manual for the front desk, with a shell to drop your own processes into. It trains the next advisor and runs the desk at the same time.
A downloadable workbook to work through the modules in, printable assets for the counter, and QR codes to the digital position description and playbook.
The accountability spine. Three numbers your advisor owns and is reviewed against, so the role stops being a matter of opinion.
What it costs
- Access is instant. Nothing gets posted and nothing gets scheduled.
- You do it. Your service advisor does it, and then any new hires moving forward.
- The playbook and the KPIs hold them to it, so you are not chasing them through it.
No subscription. No equipment. No software.
Four repair orders and it has paid for itself.
What other shops have done with it
Two shops, their own figures. Both did the work right across the business, and both of them put a properly trained person on the counter.
Nothing changed in the workshop. What changed was the conversation at the front desk.
A mum and son in a town of 800 people. Same technicians, more than double the sales, and $250,000 more profit in twelve months.
And what shop owners say publicly, unprompted.
What changes in 60 to 90 days
On the cars already booked, without adding a single one.
What your service advisor will learn to do
Five things a professional does at the counter, and yours will too.
- Be an advocate for the customer’s car.
- Be the professional go-between for the customer and the technician.
- Handle conflict properly, rather than avoiding it or giving in to it.
- Overcome objections properly, rather than reaching for a discount.
- Own the three service advisor KPIs, so the business has its best chance of hitting its gross profit benchmark.
Right now most advisors are accountable to nothing, because nobody ever told them what good looks like.
Who teaches it
The role, the numbers, the selling
Rachael Evans
She was stuck at the front desk too. She bought a struggling auto repair shop, inherited the debt and the chaos, and built the system she now teaches because she needed it to get her own life back. She does not teach theory. She teaches what saved her.
Objections and conflict
Dean Evans
The two conversations every advisor dreads: the customer who hesitates on price, and the one who arrives angry. Dean takes both modules, because they are the two that decide whether the work gets approved and whether the customer comes back.
The curriculum, in two parts
What the job actually is, then how to do it.
Get your service advisor trained today
When repair orders are shrinking, service advisor training is too important to leave for later. $197 + GST, once. Instant lifetime access, for every advisor you hire and the ones you already have.
Common questions
My advisor does not have time to sit through a program.
It is self paced and broken into short modules. Most advisors do it across a fortnight, in the quiet part of the day, and start using the phone scripts before they finish.
We already do most of this.
Most shops believe that. Then they measure their inspection conversion and their discounting and find out otherwise.
What if the advisor leaves?
You keep the program. Put the next one through it, and the one after that. It is bought once and used for every advisor you ever hire.
I am the service advisor.
Then it is written for you, and it is the fastest way to hand the counter to somebody else without the numbers falling over when you do.
Is there anything else to pay?
No. $197 + GST, once. No subscription, no equipment, no software.
How soon can they start?
Straight away. Access is instant, and the login goes to whoever you hand it to.
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